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+57 (6) 337 9926 Cel: +57 313 649 4579

Reservation Policy

Reservation and cancellation policy

 In order to guarantee the reservation, payment of 100 % of the value of the first night spent by the guest or interested entity, it will be necessary.  that  the cancellation of any booking should  be done  via email  2 days before in low season and 8 days before in high season with respect to the check-in time (3:00 pm) of the day of arrival. For reservations canceled without sufficient advance notice or in case of no-show, no reimbursement will be made, if you have card details as support the collection will be charged

The fee includes:

Taxes, Hotel insurance, American Breakfast, Wifi Internet access, Pool only for Guests, Local Calls, Welcome Ritual in the Sazagua Spa.

Remember the following information:
Children over the age of 3 years have an extra person fee.
Check in time is 3:00 pm and check out at 1:00 pm
Note: Request the Check Out, when out of the room, this must be done in advance.


Breakfast from 7:00 am to 10:00 am, before 7:00 am you can have a continental Breakfast (note: with prior notice the day before).

Lunch from 12:00 pm to 3:00 pm.

Dinner from 7:00 pm to 10:00 pm.

Hours of snacks from 3:00 pm to 7:00 pm


Make your reservation by phone, email or our website.