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Reservation Policy

MISSION

At the Hotel Boutique Sazagua, we are an exquisite manifestation of hospitable and gastronomic culture from its name that pays homage to the Quimbaya civilization that inhabited the region, to the exceptional climate and the natural environment of the temperate coffee lands, being part of the Cultural Landscape Coffee.
Thinking of national and international tourists who are looking for a space of recreation and encounter with nature, we now offer high quality services with regard to an unforgettable tourist experience in an atmosphere of tranquility, offering lodging, gastronomy, relaxation and downtown business.

VIEW

In 2020 the Boutique Hotel Sazagua will be a tour operator able to provide its guests with high quality services in typical gastronomy, transportation, accommodation, transfer and tourist experiences.We will be recognized nationally, as a hotel establishment with excellent quality standards, with great versatility to satisfy the international tourism, corporate and groups, committed to the tourism development of Risaralda within the framework of the Cultural Landscape Cafetero.

SUSTAINABILITY POLICY

The Hotel Boutique Sazagua is aware of the impacts generated to the environment and to the community in general, it undertakes to develop activities for the conservation of non-renewable resources such as water and energy, the promotion of cultural heritage and the improvement of quality Of life of the population, protection with illegal trafficking of flora and fauna and commercial sexual prevention of children and adolescents (CSEC)
Designing programs that continuously evaluate products and services, seeking the satisfaction of our clients, in order to prevent and reduce negative impacts, in compliance with current regulations.

CANCELLATION POLICY ACCOMMODATION

Children under 3 years sharing room and bed with their parents do not have extra charge Children over 3 years are considered as additional person.

CANCELLATION POLICY ACCOMMODATION
The cancellation of any reservation must be made via e-mail to reservas @ sazagua.com, as well as calling our telephone numbers confirming the intention to cancel our business executives.

This cancellation must be made at the following times in advance: 10 days in advance in low season and 20 days in high season, cancellations in the Christmas season, New Year, Easter week and recess week will incur a charge of the total value (100% ) of the reservation.

In the case of reservations canceled outside the dates indicated above or in case of No-Show (No presentation of the guest in the hotel), no refund will be made, the penalty will be equal to the value of the first night.

In case of early departure to the previously booked the total of the reservation will be charged.

GASTRONOMY Restaurant service hours: Monday to Sunday: 7am to 10pm Continuous.
Groups of more than 5 people are required 24 hours before the event.

SPA
Make your reservation by phone, email or by our website.

 

Reservation and cancellation policy

 In order to guarantee the reservation, payment of 100 % of the value of the first night spent by the guest or interested entity, it will be necessary.  that  the cancellation of any booking should  be done  via email  2 days before in low season and 8 days before in high season with respect to the check-in time (3:00 pm) of the day of arrival. For reservations canceled without sufficient advance notice or in case of no-show, no reimbursement will be made, if you have card details as support the collection will be charged

The fee includes:

Taxes, Hotel insurance, American Breakfast, Wifi Internet access, Pool only for Guests, Local Calls, Welcome Ritual in the Sazagua Spa.

Remember the following information:
Children over the age of 3 years have an extra person fee.
Check in time is 3:00 pm and check out at 1:00 pm
Note: Request the Check Out, when out of the room, this must be done in advance.

Gastronomy 

Breakfast from 7:00 am to 10:00 am, before 7:00 am you can have a continental Breakfast (note: with prior notice the day before).

Lunch from 12:00 pm to 3:00 pm.

Dinner from 7:00 pm to 10:00 pm.

Hours of snacks from 3:00 pm to 7:00 pm

SPA

Make your reservation by phone, email or our website.


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