Reservation Policies

Reservation Policy

In case of taking a NON-REFUNDABLE rate , EARLY PURCHASE or some type of DISCOUNTED PLAN, 100% payment must be made at the time of booking and no refund is made .

To confirm your reservation, you need to pay 50% of the reservation.

If you wish to cancel your reservation, the cancellation fees may apply as follows:

· Cancellation 45 to 30 days before arrival: 25% of the reservation.

· Cancellation 29 to 10 days before arrival: 50% of the reservation.

· Cancellation 9 to 0 days before arrival: 100% of the reservation.

In case of cancellation before the indicated dates, the deposit may be used for another reservation. Changes or modifications will be subject to availability and may involve an extra cost.

The cancellation of any reservation must be made via email to, as well as calling our telephone numbers confirming the intention of cancellation to our commercial executives.