We use your personal data for the following purposes:
A. Reservations: we use your personal data to complete and manage your online reservation.
B. Customer service: we use your personal data to provide customer service.
C. Guest comments: We may use your contact details to invite you by e-mail to write a comment after your stay. In this way, you help other travelers to choose the accommodation that best suits them. If you send a comment, it can be published on our website.
D. Marketing activities: We also use your data for activities related to marketing, as permitted by law. When we use your personal data for direct marketing, such as commercial newsletters and marketing communications about new services and products or other offers that we think may interest you, we include a link to unsubscribe, which you can use if you do not want to be Let's send more messages in the future.
E. Other communications: we may contact you by e-mail, by post, by phone or by sending a message depending on the contact information you leave us. The reasons can be: to. We may have to respond or manage requests that you have made us. b. If you have not completed an online reservation, we may send you a reminder email to continue with your reservation. We believe that this extra service is useful for you because it allows you to complete a reservation without having to look for the accommodation again and without filling in the reservation details from the beginning. c. When you use our services, we may send you a questionnaire or invite you to write a comment about your experience on our website. We believe that this extra service is useful for you and for us, so we can improve our website based on what you tell us.
F. Analysis, improvements and research: We use personal data to carry out research and analysis. We may use a third party to carry it out on our behalf. We may share or disclose research results, including third parties, anonymously and globally. We use personal data to perform analysis, improve our services, offer a better user experience, expand functionalities and achieve more quality in our online travel services.
G. Security, fraud detection and prevention: We use information, which may include personal data, to prevent fraud and other illegal or illicit activities. We also use this information to investigate and detect fraud. We may use personal data to assess risk and for security purposes, such as user authentication. For these purposes, we may share personal data with third parties, such as enforcement authorities.