Privacy Policy
Privacy Policy Effective Date: November 2020. This Privacy Policy is applicable to www.sazagua.com, which belongs to and is managed by Sazagua Hotel. This Privacy Policy describes how we collect and use the information, which may include personal data, that you provide us on our website: www.sazagua.com. It also describes the options you have regarding the use of your personal data and how you can access and update this data.
Data collection:
These are some of the types of personal information we collect: Name, surname, e-mail, telephone number and postal address; Credit card data (type of card, card number, name of the holder, expiration date and security code); Information about clients' stays, such as arrival and departure dates, special requests, comments on your preferences in services (rooms, facilities or any other service used); Information related to your marketing preferences or that you provide us when you participate in surveys, contests and promotional offers. You can always choose the personal data (if any) that you want to provide us. However, if you choose not to provide us with some data, it may influence some of your operations. The data we collect automatically When you use our website, we also collect data automatically, some of which may be personal data. For example, data such as language preference, IP address, location, device settings, device operating system, log data, usage time, requested URL, status report, user agent (information about browser version), operating system, result (visit or reservation), browsing history, user's reservation ID and type of information viewed. We may also collect data automatically through cookies. For more information on how to use cookies, click here.
Processing purposes:
We use your personal data for the following purposes:
A. Reservations: we use your personal data to complete and manage your online reservation.
B. Customer service: we use your personal data to provide customer service.
C. Guest comments: We may use your contact details to invite you by e-mail to write a comment after your stay. In this way, you help other travelers to choose the accommodation that best suits them. If you send a comment, it can be published on our website.
D. Marketing activities: We also use your data for activities related to marketing, as permitted by law. When we use your personal data for direct marketing, such as commercial newsletters and marketing communications about new services and products or other offers that we think may interest you, we include a link to unsubscribe, which you can use if you do not want to be Let's send more messages in the future.
E. Other communications: we may contact you by e-mail, by post, by phone or by sending a message depending on the contact information you leave us. The reasons can be: to. We may have to respond or manage requests that you have made us. b. If you have not completed an online reservation, we may send you a reminder email to continue with your reservation. We believe that this extra service is useful for you because it allows you to complete a reservation without having to look for the accommodation again and without filling in the reservation details from the beginning. c. When you use our services, we may send you a questionnaire or invite you to write a comment about your experience on our website. We believe that this extra service is useful for you and for us, so we can improve our website based on what you tell us.
F. Analysis, improvements and research: We use personal data to carry out research and analysis. We may use a third party to carry it out on our behalf. We may share or disclose research results, including third parties, anonymously and globally. We use personal data to perform analysis, improve our services, offer a better user experience, expand functionalities and achieve more quality in our online travel services.
G. Security, fraud detection and prevention: We use information, which may include personal data, to prevent fraud and other illegal or illicit activities. We also use this information to investigate and detect fraud. We may use personal data to assess risk and for security purposes, such as user authentication. For these purposes, we may share personal data with third parties, such as enforcement authorities.